Frequently asked questions

Our parties are suitable from age 6. Kids of all ages, and grown-ups, love our parties.

At Penkridge, food packages offer a choice of a Subway sandwich platter (parents choose the fillings) with crisps and cookies, or hot food, pizza and chips. At Newcastle-under-Lyme, food packages include pizza, chips and nuggets. Vegetarian and vegan options are available at both venues, just let us know when you book.

Once booked and the deposit paid, you'll receive an automated email confirming the booking and the deposit. Please check your spam folder, as emails sometimes go into junk. A member of our team will call you during the week of the party to confirm everything and answer any questions you might have.

At Newcastle-under-Lyme we have a café that seats around 20 people, where parents can sit, relax, and have a drink and a piece of cake. At Penkridge we have a small seating area that seats 6 people where parents can wait.

Parents are welcome to stay or leave the children for our SEND sessions. If parents stay, they enter free of charge.

The balance can be paid any date prior to the party, simply call 01902 931991 to pay the outstanding amount. Alternatively, you can pay the full balance when you book. We take a deposit of £25 for all bookings.

Yes, you can, for an additional price per child.

Yes, at Newcastle-under-Lyme, but not at Penkridge.

Read our full guarantee here.

During school holidays we run Hurricane School Clubs, Tuesday to Friday, where parents simply drop the children off and leave them with our fully trained staff to supervise. At Newcastle-under-Lyme we also run Pay to Play, open midday to 5pm every day during the holidays.